US orders are shipped via USPS and Canadian orders are shipped via Canada Post. You should receive your package within 5-10 business days for standard shipping and 2-3 business days for priority shipping. We aim to ship all orders within 1-3 business days. Delivered packages that are reported as lost or stolen are not our responsibility. Packages that have been lost by USPS will be replaced after 4 weeks. Refunds are not issued on lost packages. If you have not received your order after 14 days, please contact us at email@example.com or contact a USPS representative by calling their support line at 1(800) 275-8777 .
International orders are shipped via USPS International or Asendia. If you would like expedited shipping, please email us at firstname.lastname@example.org for options and a quote via DHL.
Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.
Priority and Express options offer full tracking. Please, look for the tracking link in your confirmation e-mail to track your package. Standard shipping offers delivery confirmation at final destination.